1c059bb1e7
Standardize OpenAI-driven routing/replies, add robust customer email draft/send flows in ticket detail, and fix supplier/vendor on-hold status visibility and persistence handling. Made-with: Cursor
36 lines
1.7 KiB
TypeScript
36 lines
1.7 KiB
TypeScript
import type { L1Module, L1Pillar } from "@/lib/ai/orchestrator/types"
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export type ModuleManifest = {
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pillar: L1Pillar
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/** Slots still needed beyond verification email. */
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typicalSlots: string[]
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}
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export const MODULE_MANIFESTS: Record<L1Module, ModuleManifest> = {
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FAQ: { pillar: "K", typicalSlots: [] },
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CATEGORY_METADETAILS: { pillar: "K", typicalSlots: [] },
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STORE_LOCAL: { pillar: "K", typicalSlots: [] },
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FEEDBACK: { pillar: "K", typicalSlots: [] },
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HUMAN_ESCALATION: { pillar: "K", typicalSlots: [] },
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PRODUCT_FIT: { pillar: "K", typicalSlots: ["product_query"] },
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ORDER_STATUS: { pillar: "T", typicalSlots: ["order_ref"] },
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ORDER_SUMMARY: { pillar: "T", typicalSlots: ["order_ref"] },
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SHIPPING_TRACKING: { pillar: "T", typicalSlots: ["order_ref"] },
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ORDER_CANCEL: { pillar: "T", typicalSlots: ["order_ref"] },
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REFUND_STATUS: { pillar: "T", typicalSlots: ["order_ref"] },
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INVENTORY_STOCK: { pillar: "K", typicalSlots: ["product_query"] },
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RETURN_EXCHANGE: { pillar: "X", typicalSlots: ["order_ref", "reason"] },
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ORDER_CHANGE: { pillar: "X", typicalSlots: ["order_ref", "change_request"] },
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COMPLAINT: { pillar: "X", typicalSlots: ["issue"] },
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NOT_RECEIVED_MARKED_DELIVERED: { pillar: "X", typicalSlots: ["order_ref"] },
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SHIPMENT_STUCK_OR_DELAYED: { pillar: "X", typicalSlots: ["order_ref"] },
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PAYMENT_PROBLEM: { pillar: "X", typicalSlots: ["order_ref", "issue"] },
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WARRANTY: { pillar: "X", typicalSlots: ["order_ref", "issue"] },
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WRONG_ITEM: { pillar: "X", typicalSlots: ["order_ref", "issue"] },
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UNKNOWN: { pillar: "K", typicalSlots: [] },
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}
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export function pillarForModule(module: L1Module): L1Pillar {
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return MODULE_MANIFESTS[module]?.pillar ?? "K"
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}
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