6cc4472feb
Add strict linked-product upsell controls, improve retrieval consistency, persist full storefront escalation transcripts, and upgrade ticket APIs/UI for complete thread visibility and safer human handoff workflows. Co-authored-by: Cursor <cursoragent@cursor.com>
216 lines
10 KiB
TypeScript
216 lines
10 KiB
TypeScript
"use client"
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import { useEffect, useState } from "react"
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import { useRouter } from "next/navigation"
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import {
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Ticket,
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Search,
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Filter,
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Loader2,
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MoreHorizontal
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} from "lucide-react"
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type TicketStatus = "open" | "pending" | "resolved" | "closed"
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interface TicketMessage {
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id: string
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subject: string
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bodyPreview: string | null
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status: string
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trigger: string | null
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sentAt: string
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}
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interface TicketData {
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id: string
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subject: string
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rootSubject: string
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customerEmail: string
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status: string
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updatedAt: string
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messagesCount: number
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lastMessageSnippet: string
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messages: TicketMessage[]
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}
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export default function TicketsPage() {
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const router = useRouter()
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const [searchTerm, setSearchTerm] = useState("")
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const [showFilters, setShowFilters] = useState(false)
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const [statusFilter, setStatusFilter] = useState<"all" | "open" | "pending" | "resolved" | "closed">("all")
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const [tickets, setTickets] = useState<TicketData[]>([])
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const [loading, setLoading] = useState(true)
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const [error, setError] = useState<string | null>(null)
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useEffect(() => {
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const loadTickets = async () => {
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try {
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setLoading(true)
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setError(null)
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const query = searchTerm.trim()
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const url = query
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? `/api/juno-engine/tickets?q=${encodeURIComponent(query)}`
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: "/api/juno-engine/tickets"
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const res = await fetch(url, {
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cache: "no-store",
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})
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if (!res.ok) {
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throw new Error("Failed to load tickets")
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}
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const data = (await res.json()) as { tickets: TicketData[] }
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setTickets(data.tickets || [])
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} catch (err) {
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console.error("Failed to load tickets", err)
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setError("Could not load tickets. Please ensure your Gmail integration is connected.")
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} finally {
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setLoading(false)
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}
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}
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void loadTickets()
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}, [searchTerm])
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const getStatusStyles = (status: TicketStatus | string) => {
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switch (status) {
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case "open": return "bg-blue-500/20 text-blue-400"
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case "pending": return "bg-yellow-500/20 text-yellow-400"
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case "resolved": return "bg-emerald-500/20 text-emerald-400"
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case "closed": return "bg-slate-500/20 text-slate-400"
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default: return "bg-white/10 text-slate-400"
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}
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}
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const filteredTickets = tickets.filter((ticket) => {
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if (statusFilter === "all") return true
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return (ticket.status || "").toLowerCase() === statusFilter
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})
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return (
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<div className="h-full flex flex-col space-y-4 md:space-y-6">
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{/* Header */}
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<div className="flex flex-col sm:flex-row sm:items-center justify-between gap-4 flex-shrink-0">
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<div>
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<h1 className="text-2xl md:text-3xl font-extrabold text-white tracking-tight">Tickets</h1>
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<p className="text-sm md:text-base text-slate-400 mt-1">
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View conversations between your customers and JUNO support.
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</p>
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</div>
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<div className="flex gap-2">
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<button
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onClick={() => setShowFilters((prev) => !prev)}
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className="h-10 md:h-11 px-4 bg-white/10 border border-white/10 rounded-xl font-bold text-slate-300 hover:bg-white/15 transition-all flex items-center justify-center gap-2 text-sm shrink-0"
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>
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<Filter className="w-4 h-4" /> Filters
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</button>
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</div>
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</div>
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{/* Search */}
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<div className="flex flex-col sm:flex-row gap-3 md:gap-4 flex-shrink-0">
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<div className="relative flex-1 min-w-0">
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<Search className="absolute left-3 md:left-4 top-1/2 -translate-y-1/2 w-4 h-4 text-slate-500" />
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<input
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type="text"
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placeholder="Search tickets by subject, email, or ID..."
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value={searchTerm}
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onChange={(e) => setSearchTerm(e.target.value)}
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className="w-full h-10 md:h-11 pl-10 md:pl-11 pr-4 bg-white/5 border border-white/10 rounded-xl focus:outline-none focus:ring-2 focus:ring-indigo-500/30 focus:border-indigo-500/50 text-white placeholder:text-slate-500 text-sm font-medium transition-all"
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/>
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</div>
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</div>
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{showFilters && (
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<div className="flex flex-wrap items-center gap-2">
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{(["all", "open", "pending", "resolved", "closed"] as const).map((status) => (
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<button
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key={status}
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type="button"
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onClick={() => setStatusFilter(status)}
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className={`h-8 px-3 rounded-lg text-xs font-bold uppercase tracking-wider ${
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statusFilter === status
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? "bg-indigo-600 text-white"
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: "bg-white/10 text-slate-300 border border-white/10"
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}`}
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>
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{status}
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</button>
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))}
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</div>
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)}
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{/* Tickets Grid */}
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<div className="flex-1 overflow-y-auto overflow-x-hidden min-h-0">
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{loading ? (
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<div className="h-full flex flex-col items-center justify-center text-slate-400 gap-3">
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<Loader2 className="w-8 h-8 animate-spin text-indigo-400" />
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<p className="font-medium animate-pulse">Loading tickets...</p>
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</div>
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) : error ? (
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<div className="h-full flex flex-col items-center justify-center text-red-400 gap-3 text-center px-4">
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<p className="font-medium">{error}</p>
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</div>
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) : filteredTickets.length === 0 ? (
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<div className="h-full flex flex-col items-center justify-center text-slate-400 gap-3">
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<Ticket className="w-10 h-10 opacity-20" />
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<p className="font-medium">No tickets found.</p>
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<p className="text-xs text-slate-500">New conversations will appear here as they come in.</p>
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</div>
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) : (
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<div className="grid grid-cols-1 lg:grid-cols-2 xl:grid-cols-3 gap-4 md:gap-6 h-full content-start">
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{filteredTickets.map((ticket) => (
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<div
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key={ticket.id}
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className="bg-white/5 rounded-xl border border-white/10 p-5 hover:bg-white/10 hover:border-indigo-500/30 transition-all cursor-pointer group relative"
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onClick={() => router.push(`/dashboard/juno-engine/tickets/${encodeURIComponent(ticket.id)}`)}
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>
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{/* Header */}
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<div className="flex items-start justify-between mb-4">
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<div className="flex items-center gap-3 flex-1 min-w-0">
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<div className="w-10 h-10 rounded-lg bg-indigo-500/20 border border-indigo-400/20 flex items-center justify-center text-indigo-400 group-hover:bg-indigo-500/30 transition-all shrink-0">
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<Ticket className="w-5 h-5" />
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</div>
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<div className="flex-1 min-w-0">
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<h3 className="font-black text-base text-white truncate">{ticket.subject}</h3>
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<p className="text-[11px] text-slate-400 mt-0.5 truncate">
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{ticket.customerEmail}
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</p>
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</div>
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</div>
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<button
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onClick={(e) => e.stopPropagation()}
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className="p-2 hover:bg-white/10 rounded-lg text-slate-400 hover:text-indigo-400 transition-all shrink-0"
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>
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<MoreHorizontal className="w-4 h-4" />
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</button>
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</div>
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{/* Conversation snippet */}
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<div className="mb-4">
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<p className="text-xs text-slate-300 line-clamp-3">
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{ticket.lastMessageSnippet}
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</p>
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</div>
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{/* Meta */}
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<div className="flex items-center justify-between gap-2 text-xs">
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<div className="flex flex-wrap items-center gap-2">
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<span className={`px-2.5 py-1 rounded-full text-[10px] font-black uppercase tracking-wider ${getStatusStyles(ticket.status as TicketStatus)}`}>
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{ticket.status}
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</span>
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<span className="px-2.5 py-1 rounded-full text-[10px] font-black uppercase tracking-wider bg-white/5 text-slate-300 border border-white/10">
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{ticket.messagesCount} messages
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</span>
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</div>
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<div className="text-right text-[11px] text-slate-500">
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<p>Updated {new Date(ticket.updatedAt).toLocaleDateString()}</p>
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</div>
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</div>
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</div>
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))}
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</div>
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)}
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</div>
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</div>
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)
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}
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