1c059bb1e7
Standardize OpenAI-driven routing/replies, add robust customer email draft/send flows in ticket detail, and fix supplier/vendor on-hold status visibility and persistence handling. Made-with: Cursor
58 lines
2.0 KiB
TypeScript
58 lines
2.0 KiB
TypeScript
import { aiChatCompletion } from "@/lib/ai/chatCompletion"
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import { logger } from "@/lib/logger"
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export async function draftCustomerReply(params: {
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storeName: string
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customerEmail: string
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ticketSubject: string
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conversation: string
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}): Promise<{ subject: string; body: string } | null> {
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const system = [
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"You write concise, empathetic customer support emails for ecommerce vendors.",
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"Return JSON only: {\"subject\":\"...\",\"body\":\"...\"}.",
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"Body must be plain text (no markdown), 3-10 sentences.",
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"Do not invent policies or facts not present in the conversation.",
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"If details are missing, acknowledge and ask one short clarifying question.",
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].join(" ")
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const user = [
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`Store: ${params.storeName}`,
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`Customer: ${params.customerEmail}`,
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`Ticket subject: ${params.ticketSubject}`,
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"",
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"Conversation transcript:",
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params.conversation.slice(0, 8000),
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"",
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"Draft a customer-ready email reply now.",
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].join("\n")
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const { content, error } = await aiChatCompletion(
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[
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{ role: "system", content: system },
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{ role: "user", content: user },
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],
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{ jsonObject: true, temperature: 0.25, maxTokens: 450 },
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)
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if (!content) {
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logger.warn("draftCustomerReply: model call failed", { error })
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return null
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}
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try {
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const parsed = JSON.parse(content) as { subject?: unknown; body?: unknown }
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const subject =
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(typeof parsed.subject === "string" ? parsed.subject : "").trim().slice(0, 300) ||
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`Re: ${params.ticketSubject}`.slice(0, 300)
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const body = (typeof parsed.body === "string" ? parsed.body : "")
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.replace(/\0/g, "")
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.trim()
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.slice(0, 12000)
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if (!body) return null
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return { subject, body }
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} catch {
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logger.warn("draftCustomerReply: invalid JSON response")
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return null
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}
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}
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