29 lines
1.5 KiB
JSON
29 lines
1.5 KiB
JSON
[
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{
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"question": "What is your standard order processing time?",
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"answer": "Orders are typically processed within 1–2 business days. During peak seasons, processing may take up to 3 business days.",
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"tags": ["orders", "shipping", "processing_time"]
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},
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{
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"question": "How long does shipping usually take?",
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"answer": "Standard shipping within the US takes 3–7 business days after the order has been processed. International shipping can take 7–21 business days depending on the destination and carrier.",
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"tags": ["shipping", "delivery"]
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},
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{
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"question": "What is your return policy?",
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"answer": "You can return most items within 30 days of delivery in their original condition for a full refund. Items marked as final sale are not eligible for returns.",
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"tags": ["returns", "refunds", "policy"]
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},
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{
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"question": "How do I start a return?",
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"answer": "To start a return, go to your Orders page, select the order you want to return, and click \"Request Return\". Our team will email you a prepaid return label and instructions within 24 hours.",
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"tags": ["returns", "how_to"]
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},
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{
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"question": "Can I change or cancel my order after placing it?",
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"answer": "Orders can be changed or canceled within 1 hour of placement. After that, we start processing and cannot guarantee changes. Please contact support as soon as possible with your order number.",
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"tags": ["orders", "changes", "cancellations"]
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}
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]
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