Standardize OpenAI-driven routing/replies, add robust customer email draft/send flows in ticket detail, and fix supplier/vendor on-hold status visibility and persistence handling.
Made-with: Cursor
- Filter stopwords from retrieval term matching so generic words do not
score unrelated KB chunks.
- For product-availability questions with no product or KB hits, return
a deterministic cannot-confirm reply (skip LLM).
- Tighten system prompt: no invented inventory, menus, or URLs; lower
temperature.
Made-with: Cursor
