fixed: AI modules
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43149059d4
@ -8,6 +8,8 @@ import { generateStorefrontReply } from "@/lib/ai/storefrontGroq"
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import { applyRateLimit } from "@/lib/rate-limit"
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import { storefrontChatPostSchema } from "@/lib/api-schemas/public"
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import { validationErrorResponse } from "@/lib/api-schemas/validate"
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import { extractOrderNumberHints } from "@/lib/ai/gmailContext"
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import { getOrderDetailForVerifiedEmail } from "@/lib/ai/tools/orderTools"
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function normalizeShopDomain(input: string) {
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return input
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@ -28,6 +30,32 @@ function shopVariants(cleanDomain: string) {
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}
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const STOREFRONT_TICKET_TRIGGER = "STOREFRONT_TICKET"
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const ESCALATION_ALREADY_DISPATCHED_REPLY =
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"Your request is already dispatched to our human support team. Please wait for the follow-up email from our team."
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const ORDER_VERIFICATION_REQUIRED_REPLY =
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"To help with order-specific requests, please verify your email first using the Order help section below."
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const ORDER_NOT_FOUND_FOR_VERIFIED_EMAIL_REPLY =
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"I could not find that order for your verified email. Please double-check the order number and try again."
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function formatEscalationModuleLabel(moduleName?: string): string {
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const raw = (moduleName || "CUSTOMER_SUPPORT").trim()
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return raw
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.split(/[_\s]+/)
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.filter(Boolean)
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.map((part) => part.charAt(0).toUpperCase() + part.slice(1).toLowerCase())
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.join(" ")
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}
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function buildStorefrontTicketSubject(moduleName?: string): string {
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return `${formatEscalationModuleLabel(moduleName)} Request`
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}
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function buildOrderScopedTicketSubject(moduleName?: string, orderNumber?: string | null): string {
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const base = buildStorefrontTicketSubject(moduleName)
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const clean = (orderNumber || "").replace(/^\s*#?\s*/, "").trim()
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if (!clean) return base
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return `${base} - Order ${clean}`
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}
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function shouldCreateEscalationTicket(ai: { content: string; meta?: { usedTools?: string[]; module?: string } }): boolean {
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if (Array.isArray(ai.meta?.usedTools) && ai.meta.usedTools.includes("ticket_intake")) {
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@ -122,10 +150,11 @@ export async function POST(req: Request) {
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const recentHistory = await prisma.storefrontChatMessage.findMany({
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where: { conversationId: conversation.id },
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orderBy: { createdAt: "asc" },
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take: 10,
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orderBy: { createdAt: "desc" },
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take: 4,
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select: { senderType: true, content: true },
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})
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const historyForAi = recentHistory.reverse()
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const sessionOk =
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Boolean(conversation.emailVerifiedAt) &&
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@ -137,7 +166,7 @@ export async function POST(req: Request) {
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storeName: store.businessName || "Our store",
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query: trimmedContent,
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visitorId,
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history: recentHistory.map((m) => ({
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history: historyForAi.map((m) => ({
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senderType: m.senderType,
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content: m.content,
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})),
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@ -149,21 +178,6 @@ export async function POST(req: Request) {
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boundShopifyOrderId: conversation.boundShopifyOrderId,
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})
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const aiMessage = await prisma.storefrontChatMessage.create({
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data: {
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conversationId: conversation.id,
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senderType: "AI",
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content: ai.content
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},
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select: { id: true, createdAt: true, senderType: true, content: true }
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})
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if (shouldCreateEscalationTicket(ai)) {
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try {
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const owner = await prisma.store.findUnique({
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where: { id: store.id },
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select: { userId: true },
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})
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const convoEmail = await prisma.storefrontChatConversation.findUnique({
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where: { id: conversation.id },
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select: { customerEmail: true },
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@ -172,28 +186,70 @@ export async function POST(req: Request) {
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convoEmail?.customerEmail?.trim().toLowerCase() ||
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customerEmail?.trim().toLowerCase() ||
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`visitor+${visitorId}@storefront.local`
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const ticketSubject = `[Storefront] ${ai.meta.module} · ${conversation.id}`
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const isEscalation = shouldCreateEscalationTicket(ai)
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const verifiedEmail =
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sessionOk && conversation.assertedEmail
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? conversation.assertedEmail.trim().toLowerCase()
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: null
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const requestedOrderHint = extractOrderNumberHints(trimmedContent)[0] ?? null
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const hasOrderSpecificRequest = Boolean(requestedOrderHint)
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const verifiedOrder =
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isEscalation && verifiedEmail && requestedOrderHint
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? await getOrderDetailForVerifiedEmail(store.id, verifiedEmail, {
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orderNumberHint: requestedOrderHint,
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})
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: null
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const ticketSubject = buildOrderScopedTicketSubject(ai.meta?.module, verifiedOrder?.orderNumber)
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const existing = await prisma.emailLog.findFirst({
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// Security-first guardrail:
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// For order-specific requests, only escalate when the referenced order is verified for the
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// currently verified email session.
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const blockedForMissingVerification = isEscalation && hasOrderSpecificRequest && !verifiedEmail
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const blockedForOrderMismatch = isEscalation && hasOrderSpecificRequest && verifiedEmail && !verifiedOrder
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const existingEscalation =
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isEscalation && !blockedForMissingVerification && !blockedForOrderMismatch
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? await prisma.emailLog.findFirst({
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where: {
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storeId: store.id,
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trigger: STOREFRONT_TICKET_TRIGGER,
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to: ticketTo,
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subject: ticketSubject,
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trigger: STOREFRONT_TICKET_TRIGGER,
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},
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select: { id: true },
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})
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: null
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if (existing) {
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await prisma.emailLog.update({
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where: { id: existing.id },
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const alreadyEscalated = isEscalation && Boolean(existingEscalation)
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const aiContent = blockedForMissingVerification
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? ORDER_VERIFICATION_REQUIRED_REPLY
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: blockedForOrderMismatch
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? ORDER_NOT_FOUND_FOR_VERIFIED_EMAIL_REPLY
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: alreadyEscalated
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? ESCALATION_ALREADY_DISPATCHED_REPLY
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: ai.content
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const aiMessage = await prisma.storefrontChatMessage.create({
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data: {
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bodyPreview: trimmedContent.slice(0, 2000),
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sentAt: new Date(),
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status: "SENT",
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conversationId: conversation.id,
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senderType: "AI",
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content: aiContent
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},
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select: { id: true, createdAt: true, senderType: true, content: true }
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})
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} else if (owner?.userId) {
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if (
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isEscalation &&
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!alreadyEscalated &&
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!blockedForMissingVerification &&
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!blockedForOrderMismatch
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) {
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try {
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const owner = await prisma.store.findUnique({
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where: { id: store.id },
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select: { userId: true },
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})
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if (owner?.userId) {
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await prisma.emailLog.create({
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data: {
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userId: owner.userId,
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@ -11,6 +11,58 @@ type WidgetMessage = {
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senderType: "CUSTOMER" | "AI"
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}
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function isLikelyHttpUrl(value: string) {
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return /^https?:\/\/[^\s)]+$/i.test(value.trim())
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}
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function renderMessageContent(content: string) {
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// Supports both markdown links: [label](https://...)
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// and plain URLs in free text.
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const markdownOrUrl = /\[([^\]]+)\]\((https?:\/\/[^\s)]+)\)|(https?:\/\/[^\s)]+)/gi
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const nodes: Array<React.ReactNode> = []
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let lastIndex = 0
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let match: RegExpExecArray | null
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while ((match = markdownOrUrl.exec(content)) !== null) {
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const [full] = match
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const start = match.index
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const end = start + full.length
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if (start > lastIndex) {
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nodes.push(content.slice(lastIndex, start))
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}
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const markdownLabel = match[1]
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const markdownUrl = match[2]
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const plainUrl = match[3]
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const href = markdownUrl || plainUrl || ""
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if (isLikelyHttpUrl(href)) {
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nodes.push(
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<a
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key={`${start}-${href}`}
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href={href}
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target="_blank"
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rel="noopener noreferrer"
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className="underline underline-offset-2 break-all text-indigo-600 hover:text-indigo-700"
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>
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{markdownLabel || href}
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</a>
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)
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} else {
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nodes.push(full)
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}
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lastIndex = end
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}
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if (lastIndex < content.length) {
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nodes.push(content.slice(lastIndex))
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}
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return nodes
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}
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function getOrCreateVisitorId(shop: string) {
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const key = `juno_storefront_visitor_id_${shop}`
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try {
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@ -34,6 +86,7 @@ export default function StorefrontChatWidgetPage() {
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const [sending, setSending] = useState(false)
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const [sendError, setSendError] = useState<string | null>(null)
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const [loadingHistory, setLoadingHistory] = useState(false)
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const [aiTyping, setAiTyping] = useState(false)
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const [verifyEmail, setVerifyEmail] = useState("")
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const [otpCode, setOtpCode] = useState("")
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@ -250,6 +303,19 @@ export default function StorefrontChatWidgetPage() {
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if (!shop || !visitorId) return
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const text = composer.trim()
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if (!text) return
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const typingStartedAt = Date.now()
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const optimisticCustomerMessage: WidgetMessage = {
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id: `local_customer_${Date.now()}`,
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content: text,
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senderType: "CUSTOMER",
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createdAt: new Date().toISOString(),
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}
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setMessages((prev) => [...prev, optimisticCustomerMessage])
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setComposer("")
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setAiTyping(true)
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setTimeout(() => composerRef.current?.focus(), 0)
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try {
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setSendError(null)
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@ -267,31 +333,25 @@ export default function StorefrontChatWidgetPage() {
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const returned = Array.isArray(data?.messages) ? data.messages : []
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if (returned.length) {
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setMessages(prev => [
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...prev,
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...returned.map((m: any) => ({
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const returnedTyped = returned.map((m: any) => ({
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id: String(m.id || `local_${Date.now()}`),
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content: String(m.content || ""),
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senderType: (m.senderType === "AI" ? "AI" : "CUSTOMER") as "AI" | "CUSTOMER",
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createdAt: String(m.createdAt || new Date().toISOString())
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}))
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])
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} else {
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setMessages(prev => [
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...prev,
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{
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id: `local_${Date.now()}`,
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content: text,
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senderType: "CUSTOMER",
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createdAt: new Date().toISOString()
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const aiReplies = returnedTyped.filter((m: WidgetMessage) => m.senderType === "AI")
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const elapsed = Date.now() - typingStartedAt
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const minTypingMs = 1000
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if (elapsed < minTypingMs) {
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await new Promise((resolve) => setTimeout(resolve, minTypingMs - elapsed))
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}
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])
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setMessages(prev => [...prev, ...aiReplies])
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}
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setComposer("")
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setTimeout(() => composerRef.current?.focus(), 0)
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} catch (e: any) {
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setSendError(e?.message || "Failed to send message")
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setMessages((prev) => prev.filter((m) => m.id !== optimisticCustomerMessage.id))
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} finally {
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setAiTyping(false)
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setSending(false)
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}
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}
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@ -342,10 +402,21 @@ export default function StorefrontChatWidgetPage() {
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: "bg-indigo-600 text-white"
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}`}
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>
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{m.content}
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{renderMessageContent(m.content)}
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</div>
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</div>
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))}
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{aiTyping ? (
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<div className="flex justify-start">
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<div className="max-w-[88%] px-3 py-3 rounded-2xl bg-white border border-slate-200">
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<div className="flex items-center gap-1.5">
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<span className="w-2 h-2 rounded-full bg-slate-400 animate-bounce [animation-delay:-0.2s]" />
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<span className="w-2 h-2 rounded-full bg-slate-400 animate-bounce [animation-delay:-0.1s]" />
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<span className="w-2 h-2 rounded-full bg-slate-400 animate-bounce" />
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</div>
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</div>
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</div>
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) : null}
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<div ref={messagesEndRef} />
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</div>
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)}
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@ -36,6 +36,8 @@ const WIDGET_CANCEL_GENERAL_HELP =
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const FAQ_DISABLED_FALLBACK =
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"I don't know about this—please contact our support team for help."
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const OUT_OF_SCOPE_WIDGET_FALLBACK =
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"I can only help with this store's products, orders, shipping, returns, and policies. Please ask a store-related question."
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/** Limit customer-supplied text size (prompt injection + token cost). */
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const L1_MAX_CUSTOMER_MESSAGE_CHARS = 6000
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@ -201,6 +203,61 @@ function isGenericDeliveryEtaQuestion(message: string): boolean {
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return !orderSpecificSignals
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}
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function isClearlyOutOfScopeMessage(message: string): boolean {
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const text = message.trim().toLowerCase()
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if (!text) return false
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// Basic math / homework / coding assistant requests that are unrelated to storefront support.
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if (
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/(^|\b)(solve|calculate|what is|what's)\s+[\d\s+\-*/().^=]+(\?|$)/i.test(text) ||
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/(^|\b)(math|algebra|geometry|calculus|equation|integral|derivative|prime number)(\b|$)/i.test(
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text,
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) ||
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/(^|\b)(write code|debug|python|javascript|typescript|java|c\+\+|sql query)(\b|$)/i.test(
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text,
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)
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) {
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return true
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}
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// Storefront-relevant keywords should keep normal handling.
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if (
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/(order|track|shipping|delivery|return|refund|exchange|cancel|address|product|size|stock|policy|warranty|payment|store|vendor|supplier)/i.test(
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text,
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)
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) {
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return false
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}
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// Generic knowledge chatter is out of scope for the storefront widget.
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if (
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/(who is|who was|capital of|weather|news|joke|translate|recipe|movie|song|history|science|politics)/i.test(
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text,
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)
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) {
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return true
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}
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return false
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}
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function extractLastCustomerContext(
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history: RunL1Input["history"],
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currentMessage: string,
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): string | null {
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const normalizedCurrent = currentMessage.trim().toLowerCase()
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for (let i = history.length - 1; i >= 0; i--) {
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const msg = history[i]
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if (msg.senderType === "AI" || msg.role === "assistant") continue
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const text = (msg.content || "").trim()
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if (!text) continue
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if (text.length < 3) continue
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if (text.toLowerCase() === normalizedCurrent) continue
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return text.slice(0, 240)
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}
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return null
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}
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async function composeReply(params: {
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storeName: string
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storeReference: string
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@ -281,11 +338,30 @@ function isPolicyLikeReturnOrChangeQuestion(message: string, module: L1Module):
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}
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export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result> {
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if (input.channel === "widget" && isClearlyOutOfScopeMessage(input.message)) {
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return {
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text: OUT_OF_SCOPE_WIDGET_FALLBACK,
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meta: {
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module: "UNKNOWN",
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pillar: "K",
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usedTools: [],
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kbHits: 0,
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productHits: 0,
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},
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}
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}
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const lastCustomerContext = extractLastCustomerContext(input.history, input.message)
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const effectiveMessage =
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lastCustomerContext
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? `${input.message}\nPrior customer context from this same conversation: ${lastCustomerContext}`
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: input.message
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const modules = parseAiModulesJson(input.aiModulesJson)
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const sharedAnswers = parseSharedFieldAnswersJson(input.sharedFieldAnswersJson)
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const retrieval = await getBlendedStorefrontContext({
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storeId: input.storeId,
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query: input.message,
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query: effectiveMessage,
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})
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const kbContext =
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retrieval.items.length > 0
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@ -294,11 +370,11 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
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.join("\n")
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: ""
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const routed = await routeCustomerIntent(input.message)
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const routed = await routeCustomerIntent(effectiveMessage)
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let activeModule: L1Module = routed.module
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if (
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(activeModule === "SHIPPING_TRACKING" || activeModule === "ORDER_STATUS") &&
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isGenericDeliveryEtaQuestion(input.message)
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isGenericDeliveryEtaQuestion(effectiveMessage)
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) {
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activeModule = "FAQ"
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}
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@ -324,8 +400,9 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
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const type1Facts = formatSharedFieldsForModule(activeModule, sharedAnswers)
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const preferKnowledgeReplyOverTicket =
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activeModule === "RETURN_EXCHANGE" || activeModule === "ORDER_CHANGE"
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? isPolicyLikeReturnOrChangeQuestion(input.message, activeModule)
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? isPolicyLikeReturnOrChangeQuestion(effectiveMessage, activeModule)
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: false
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const forceKnowledgeOnly = activeModule === "WARRANTY"
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const categoryMetadetailsOn =
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input.categoryMetadetailsEnabled !== undefined &&
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input.categoryMetadetailsEnabled !== null
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@ -408,7 +485,7 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
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ordersForEmail.length > 0 &&
|
||||
(activeModule === "ORDER_SUMMARY" || activeModule === "ORDER_STATUS")
|
||||
) {
|
||||
const listMode = detectOrderListMode(input.message)
|
||||
const listMode = detectOrderListMode(effectiveMessage)
|
||||
if (listMode) {
|
||||
return {
|
||||
text: buildOrderListText(ordersForEmail, listMode),
|
||||
@ -435,7 +512,11 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
]
|
||||
.filter(Boolean)
|
||||
.join("\n\n")
|
||||
if (pillar === "X" && isAutomationEnabled(modules, activeModule, "ticket")) {
|
||||
if (
|
||||
pillar === "X" &&
|
||||
isAutomationEnabled(modules, activeModule, "ticket") &&
|
||||
!forceKnowledgeOnly
|
||||
) {
|
||||
return {
|
||||
text: ticketHandoffText(activeModule, input.storeName),
|
||||
meta: {
|
||||
@ -449,7 +530,8 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
}
|
||||
if (
|
||||
pillar === "T" &&
|
||||
isAutomationEnabled(modules, activeModule, "ticket")
|
||||
isAutomationEnabled(modules, activeModule, "ticket") &&
|
||||
!forceKnowledgeOnly
|
||||
) {
|
||||
return {
|
||||
text: ticketHandoffText(activeModule, input.storeName),
|
||||
@ -465,7 +547,7 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
const text = await composeReply({
|
||||
storeName: input.storeName,
|
||||
storeReference: facts.trim() ? facts : EMPTY_STORE_REFERENCE,
|
||||
message: input.message,
|
||||
message: effectiveMessage,
|
||||
history: historyToGroq(input.history),
|
||||
})
|
||||
return {
|
||||
@ -484,6 +566,7 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
pillar === "X" &&
|
||||
ordersForEmail.length > 0 &&
|
||||
isAutomationEnabled(modules, activeModule, "ticket") &&
|
||||
!forceKnowledgeOnly &&
|
||||
!preferKnowledgeReplyOverTicket
|
||||
) {
|
||||
return {
|
||||
@ -498,11 +581,11 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
}
|
||||
}
|
||||
|
||||
const hints = extractOrderNumberHints(input.message)
|
||||
const hints = extractOrderNumberHints(effectiveMessage)
|
||||
const hintText =
|
||||
input.channel === "email"
|
||||
? `${input.message}\n${(input.history || []).map((h) => h.content).join("\n")}`
|
||||
: input.message
|
||||
? `${effectiveMessage}\n${(input.history || []).map((h) => h.content).join("\n")}`
|
||||
: effectiveMessage
|
||||
|
||||
const disambiguate =
|
||||
customerEmail &&
|
||||
@ -517,18 +600,39 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
customerEmail != null &&
|
||||
ORDER_DETAIL_MODULES.includes(activeModule) &&
|
||||
!input.boundShopifyOrderId
|
||||
? pickMentionedOrderId(input.message, ordersForEmail)
|
||||
? pickMentionedOrderId(effectiveMessage, ordersForEmail)
|
||||
: null
|
||||
const effectiveBoundShopifyOrderId =
|
||||
mentionedOrderId ??
|
||||
(shouldAutoPickLatestOrder && ordersForEmail[0]
|
||||
? ordersForEmail[0].shopifyOrderId
|
||||
: input.boundShopifyOrderId ?? null)
|
||||
const hasExplicitOrderHint = hints.length > 0
|
||||
|
||||
if (
|
||||
ORDER_DETAIL_MODULES.includes(activeModule) &&
|
||||
customerEmail &&
|
||||
hasExplicitOrderHint &&
|
||||
!mentionedOrderId &&
|
||||
isAutomationEnabled(modules, activeModule, "verifiedLookup")
|
||||
) {
|
||||
return {
|
||||
text: "I could not find that order number for your verified email. Please double-check the order number and try again.",
|
||||
meta: {
|
||||
module: activeModule,
|
||||
pillar,
|
||||
usedTools: ["list_orders"],
|
||||
kbHits: retrieval.kbCount,
|
||||
productHits: retrieval.productCount,
|
||||
},
|
||||
}
|
||||
}
|
||||
|
||||
if (
|
||||
ORDER_DETAIL_MODULES.includes(activeModule) &&
|
||||
customerEmail &&
|
||||
disambiguate &&
|
||||
!hasExplicitOrderHint &&
|
||||
!effectiveBoundShopifyOrderId &&
|
||||
isAutomationEnabled(modules, activeModule, "verifiedLookup")
|
||||
) {
|
||||
@ -602,7 +706,7 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
isAutomationEnabled(modules, activeModule, "knowledge")) ||
|
||||
(activeModule === "INVENTORY_STOCK" && isModuleEnabled(modules, activeModule))
|
||||
if (runProductSearch) {
|
||||
const hits = await searchProductsForStore(input.storeId, input.message, 5)
|
||||
const hits = await searchProductsForStore(input.storeId, effectiveMessage, 5)
|
||||
usedTools.push("search_products")
|
||||
if (hits.length) {
|
||||
productFacts = hits
|
||||
@ -635,7 +739,7 @@ export async function runL1Orchestrator(input: RunL1Input): Promise<RunL1Result>
|
||||
const text = await composeReply({
|
||||
storeName: input.storeName,
|
||||
storeReference: facts.trim() ? facts : EMPTY_STORE_REFERENCE,
|
||||
message: input.message,
|
||||
message: effectiveMessage,
|
||||
history: historyToGroq(input.history),
|
||||
})
|
||||
|
||||
|
||||
Loading…
Reference in New Issue
Block a user